The Meaning of Yes

What would you think about a person who told you they could get a job done by Friday, but when Friday arrived the job wasn’t done? In North America this is the greatest way to lose someone’s trust and suggest you are incompetent, but in some cultures it is actually a way of being polite.

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Consider the Canadian engineer who is working virtually with his Indian colleagues. Generally speaking, Canadians working in multi-national corporations are used to being able to ask each other closed questions like, “Can you get this job done by Friday?” and getting direct responses of either “yes” or “no” from one another. If someone says no, they both plan accordingly and nobody thinks twice about it. more >

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